My first order from NY Spice was great. This second order was a real disappointment and I won't be going back. The ginger root arrived, it was not packaged at all as it was the first time. Pieces of ginger, some of which are so damp they are already spoiled and have taken on smell of spoiled food. Then the other extreme, some pieces so dry I have had to cut away a good portion of the ginger to find usable ginger. FIrst time I ordered ginger was beautiful, fresh and moist without being rotten. Certainly none of the ginger was dried out in first order. First order was packaged beautifully and professionally. FIrst order ginger shipped in plastic bags with paper towels to absorb moisture and prevent mildew, etc. If I did not know better I would have thought the second order had shipped from another company and not NY Spice. Disaster. Live and learn.