Shipping policy

At NY Spice Shop our goal is to offer you the best shipping options, no matter where you live within the United States of America . Every day, we deliver to our loyal customers the USA, ensuring that we provide the very highest levels of responsiveness to you at all times.

 

Customer Information Accuracy:

Any shipping issues caused due to the inaccuracy of information provided by customer is solely the customer's responsibility.

We currently only using two shipping service providers:

  • USPS and UPS
  • Shipping rate are according to the weight of the product(s), once your shipping address has been entered our system will offer different delivery options from both shipping carriers, and than calculate the total shipping cost. 

The time frame for order delivery is divided into two parts:

  • Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. 
  • Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. Our US orders are shipped  via US Postal Service product and or UPS. After processing and leaving the warehouse, items usually take between 3 and 5 days to arrive at their destination but can take longer from time to time.

Delivery Confirmation & Shipment Support

Kindly please note that once a package has been marked as delivered by the shipping carrier to the shipping address provided by the customer at the time of checkout, our ability to investigate the shipment becomes extremely limited.

While we sincerely understand how frustrating it can be if a delivered package cannot be located, NY Spice Shop is not responsible for packages that have been confirmed by the shipping carrier as successfully delivered to the shipping address provided by the customer at the time of checkout. In such cases, we kindly recommend checking your mailbox, parcel locker, front door, surrounding delivery area, neighbors, and household members, as carriers may leave packages in secure locations or with someone at the delivery address.

If your package is still in transit, delayed, or appears to be experiencing a transportation issue before delivery, we are more than happy to investigate the matter with the shipping carrier and assist in obtaining updated tracking information or initiating an inquiry whenever possible.

We truly appreciate your understanding and remain committed to assisting you in every way we can throughout the shipping process.